If you have any returns/exchange related requests, please click here and fill out the form.If you have any general customer care related questions, please fill out the form below. All other enquiries, such as press/collaboration related, can be directed to info@dltastudios.com
As exclusivity is central to the brand’s identity, pieces will often not be restocked in masses – or at all. Releases are limited and may occasionally come back in stock for a short period of time. To stay in the loop of all our release dates, we advise that customers sign up to our mailing list.
If you find that you have simply changed your mind about your order or would like to change the sizing option, simply fill out the customer care form below leaving the details of your request.Please note that this cannot be guaranteed and will be dependent upon when the request is received and whether the order has already been processed. If the order has been dispatched, the request cannot be granted.
Every product has a care label which details how they should be washed and cared for. You may also find more details within the product description on the relevant page.
Get in touch with us via the form on the returns page and we will amend the order as well as cover the cost of the returns package.
We advise all customers to check our size guide before making a purchase. If you need any further assistance with this, you can get in touch with us via the customer care form below. If the items arrive and do not fit, you may place a request for an exchange for a different size or a refund if the overall fit is not quite right. Please click here for our full returns/exchange policy.
If the item that you are making an exchange for is cheaper than the original purchase, the balance difference will be sent back to the customer via email as electronic store credit. If the item is more expensive than the original purchase, the balance of the original transaction will be held as store credit for which the customer would have to make a new transaction, using the store credit to discount the total price. The remaining balance would then have to be covered via another payment method.
All UK standard deliveries are free of charge. However, the cost of any returns or exchanges must be covered by the customer. For more information on delivery costs and the returns/exchange policies, please visit the relevant dedicated pages.
Once the order has been dispatched, you will receive an email containing a shipping number. If you experience any difficulties with this process, fill out the contact form and we will be in touch.
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