FAQS.
The item I would like is out of stock, will it be restocked?
Releases are limited and may occasionally come back in stock for a short period of time. To stay in the loop of all our release dates, we advise that customers sign up to our mailing list.
Can I cancel or adjust my order after it’s been confirmed?
If you find that you have changed your mind about your order or would simply like to change the sizing option, you can contact us at care@dltastudios.com to request an amendment.
Please note that this cannot be guaranteed and will be dependent upon when the request is received and whether the order has already been processed and/or dispatched.
How do I take care of my items?
Every product has a care label which details how they should be washed and cared for. You may also find more details within the product description on the relevant page.
What do I do if my order is wrong?
Please contact us at care@dltastudios.com and we will rectify the issue.
What do I do if the items do not fit?
We advise all customers to check our size guide before making a purchase. If you need any further assistance with this, or need to make a request for an exchange, you can get in touch with us at care@dltastudios.com.
What if the item I am exchanging for is a difference price than the original purchase?
If the item that you are making an exchange for is cheaper than the original purchase, the balance difference will be sent via email as a refund or electronic store credit depending on the time frame the request is made within.
If the item is more expensive than the original purchase, the balance of the original transaction will be held as store credit for which a new transaction can be made, using the store credit to discount the total price. The remaining balance would then have to be covered via another payment method.
How do I track my order?
Once the order has been processed and dispatched, you will receive an email containing a tracking number. Please contact us at care@dltastudios.com if you do not receive this notification.
What do I do if my order goes missing?
We are not responsible for any failed or missing deliveries and will not be liable to offer any refunds in the event that this does happen. It is also your responsibility to ensure that items are sent back successfully and within the specified time frame. We urge customers to use a trusted postal service and retain the proof of postage for records.